Privacy Policy

Effective Date: August 16, 2025 | Last Updated: May 31, 2026

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1. Introduction

PetDetail, LLC ("PetDetail," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, store, and share your personal information when you use our mobile app, web app, and related services (collectively, the "Service").

By using PetDetail, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

A. Personal Information

We collect personal details you provide: name, email address, phone number, mailing/billing address, emergency contact information, payment information (processed by Stripe; we do not store full card details), and user location (via manual entry or device location settings, if enabled).

B. Pet Information

We store pet-specific data: pet name, species, breed, sex, date of birth, weight history, color/markings, veterinarian/clinic and provider details, health logs (vet visits, vaccinations, medications, surgeries, allergies, weight events), daily journal entries (meals, walks, activities, notes) and streak metrics, reminders and reminder history, behavioral notes, photos and videos, uploaded documents (PDF, JPG, PNG), and data used for AI analysis (Premium subscribers only).

C. Technical & Usage Information

When you use the Service, we automatically collect: device type and operating system, browser type and version, IP address, usage analytics (pages visited, buttons clicked, time spent in app), error and performance data for debugging (via Sentry), and basic cookies for app functionality.

D. Security & Audit Information

To protect your account we maintain limited security logs: failed login attempts, account lockouts, MFA enrollment events, password changes, subscription changes, and access attempts to sensitive resources. These records are used only for security monitoring and abuse prevention and are retained for up to 90 days.

3. How We Use Your Information

• Provide, maintain, and improve the Service and your account

• Process payments and manage subscriptions (via Stripe)

• Deliver reminders and account notifications (via Postmark)

• Generate pet-specific analytics and AI-powered insights (Premium only) via OpenAI services; certain AI image features (e.g., background removal) run locally in your browser

• Monitor and improve app performance and fix errors (via Sentry)

• Respond to support requests and enforce our Terms; prevent fraud and abuse

• Send marketing communications with your consent (you can opt out anytime)

4. Third-Party Services

We use trusted providers only as necessary to operate the Service: Supabase (hosting, database, auth, storage), Stripe (payment processing), Postmark (email delivery), Sentry (error tracking and performance monitoring), and OpenAI (AI Health Insights for Premium subscribers). Certain AI features are performed locally in your browser using models obtained from Hugging Face; for these features, your images are not uploaded to third-party AI inference services.

5. User Rights & Controls

You have the right to: Access – Download/export your personal and pet data, including PDF health reports for individual pets (Premium); Correction – Update incorrect or outdated information in-app; Deletion – Delete your account (data removed from active systems within 30 days, backups purged within 60 days, confirmation email sent); Marketing Opt-Out – Unsubscribe via email link or toggle in settings.

6. Data Security

We protect your information by: encrypting data in transit (HTTPS/SSL) and at rest (Supabase encryption); offering optional multi-factor authentication (MFA) on user accounts; enforcing row-level security on user data; restricting access to admins and core development team; monitoring for unauthorized access; and notifying affected users within 72 hours of a confirmed data breach.

7. Data Retention

Active accounts: data retained until you delete your account. Deleted accounts: most personal/pet data removed within 30 days; backups cleared within 60 days. Payment and transactional records may be retained as required by law. Security audit logs are retained for up to 90 days.

8. Service Availability

We aim to maintain high uptime but do not guarantee uninterrupted service. Planned maintenance may result in temporary downtime, which will be scheduled during off-peak hours when possible.

9. Children's Privacy

PetDetail is not intended for individuals under 18 unless a parent or legal guardian creates and manages the account on their behalf. We do not knowingly collect information from children under 13 without verified parental consent. If we discover such collection, we will delete it immediately.

10. State Privacy Rights

California Residents (CCPA/CPRA) have the right to request: the categories and specific pieces of personal information we have collected; deletion of their personal information; opt-out of the sale/sharing of personal information (PetDetail does not sell your data).

11. International Users

PetDetail currently serves U.S. users only. We do not transfer data internationally, but may expand in the future with compliance to applicable laws such as GDPR.

12. Cookies & Tracking

PetDetail uses essential cookies for app functionality and local storage for custom analytics to improve your experience. We also use Sentry for error tracking and performance monitoring. You can control cookies through your browser settings, but disabling them may affect Service functionality.

13. Dispute Resolution

Privacy-related disputes will be resolved through the dispute resolution procedures outlined in our Terms of Service. Applicable law is governed by Florida state law.

14. Contact Information

For privacy-related questions or requests, contact us at hello@petdetail.com or write to us at: PetDetail, LLC, 100 E Pine St, Suite 110, PMB 6107, Orlando, FL 32801.